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About the Craigslist Study

After the AIM Group study was published yesterday, we got a lot of questions and comments.  I wanted to address some of them to clear up misconceptions.

1. The numbers cited in the study are solid.

The study counted crimes that were published in local media outlets and which can be directly linked to Craigslist activity.   Indeed, by focusing only on crimes published in the press, one could argue that these numbers understate the issue.

To help provide some backing for these numbers, the study provided links to each of these published reports.  In addition to checking out these links, you can get your own feel for the size of this problem simply by searching for “craigslist” on google news.

2. The numbers cited in the study (12 murders, 330 crimes) are significant even when you take the size of Craigslist’s audience into account.

First off, let me reiterate what was mentioned in the study — these crimes aren’t Craigslist’s fault.  But 12 murders resulting from the use of one web site are significant — independent of the size of the audience.

Consumers should be made aware of the issue and what’s being done about it.  Discounting the issue simply isn’t appropriate.  Toyota took the issue of spontaneous acceleration very seriously even though it involved “only” a dozen reported deaths and arguably much more clouded causality.

3. We did have a promotional motive for sponsoring the study and clearly stated our involvement with the study in the press release and on our blog.

The study highlights a big problem in our industry, one based on conversations that start anonymously online and end in face-to-face interactions, potentially with dangerous outcomes.  This is  a problem that Oodle does a good job of addressing; and one we feel needs to be addressed.  Consumers should  know about this issue and that alternative solutions exist in the market.  That’s why we sponsored the study, and publicly acknowledged that we sponsored it.

And while the dialog on both sides of this debate may seem a bit over-the-top, it doesn’t even touch recent satire about Craigslist. Rather, this report was about publicly-available data and safety when buying and selling online.

6 Responses to “About the Craigslist Study”

  1. February 26th, 2011 at 12:24 am

    Rival links Craigslist to 12 deaths in past year | Facebook News – Social Media News – Facebook Info says:

    [...] In this war of words between the CEOs, Donato has also posted his responses on the Oodle blog. [...]

  2. February 26th, 2011 at 3:15 am

    Oodle CEO responds to craigslist accusations | CraigsBust.com says:

    [...] his most recent blog post Oodle CEO Craig Donato responds to the accusations made by Jim Buckmaster and others about the recent study by the AIM Group commissioned by [...]

  3. February 26th, 2011 at 9:44 am

    Rival links Craigslist to 12 deaths in past year says:

    [...] In this fight of difference between a CEOs, Donato has also posted his responses on a Oodle blog. [...]

  4. February 28th, 2011 at 4:38 pm

    Rival links Craigslist to 12 deaths, 330 crimes in past year | Daily News says:

    [...] In this fight of difference between a CEOs, Donato has also posted his responses on a Oodle blog. [...]

  5. July 22nd, 2011 at 7:52 am

    Jessica C. says:

    As bad as it sounds, this post wouldn’t drive me away from Craigslist. Their complete lack of customer service did. If you have a problem posting on Craigslist they will NOT help you. If you email them after going through their help pages you will only get an automated message in response. Quite honestly, I started using oodle because of their complete failure in customer service. I haven’t need CS here yet, but it cannot be any worse than what I faced with Craigslist. I like the upload platform and appearance of the ads better at oodle, too. So, not a bad thing they drove me away.

  6. January 17th, 2012 at 3:26 am

    Sonya says:

    Yep, same problems. Craiglist support team seems to be absent. Never answered my questions. So i had to move to Oodle.

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